Effective date: 01/01/2021
Lezzoo Inc (“us”, “we”, or “our”) operates the Lezzoo mobile application (hereinafter referred to as “Service”). This page explains how you can delete your Lezzoo account and the personal data associated with it. You may request deletion at any time, directly from the Lezzoo app or by contacting our support team.
Open the Lezzoo app and sign in to your account. Go to Profile (or Account) → Settings, then tap “Delete Account” and confirm your request. Your account and the personal data associated with it will be deleted.
To delete your account, email us from the address linked to your account and include the phone number registered with Lezzoo, using the subject line “Delete My Account”. Send your request to support@lezzoo.com.
We may ask you to verify your identity before processing the request, to protect your account from unauthorized deletion. We aim to action verified requests within 7 business days.
When your account is deleted, we remove the personal data we hold about you, including your name, phone number and email address; your profile details and saved delivery addresses; your saved payment tokens and wallet identity; your order history tied to your profile; and your marketing and communication preferences.
Transaction and invoice records that we are required to keep by tax, accounting and anti-fraud law are retained for the legally mandated retention period and then permanently deleted. Where retained, such records are anonymized or dissociated from your identity wherever possible.
Once completed, deletion is permanent and your account cannot be recovered. To use Lezzoo again, you would need to create a new account.
If you have any questions about deleting your account or about this policy, please contact us at support@lezzoo.com. For more detail on how we handle your information, see our Privacy Policy and Terms of Service.
© Lezzoo Inc.